Order Confirmation
Upon placing your order, you will immediately receive a confirmation email indicating that we have received your order and pre-authorized your credit card. We will then contact our supplier warehouse to arrange the shipment, which will be dispatched within two business days. Orders placed after 10:00AM EST will be processed the next business day. Once the order is shipped, your payment will be processed. If, for any reason, your item cannot be shipped, we will void the pre-authorization and notify you via email.
Order Shipment
If the item you ordered is in stock and payment is processed, it will be shipped within two business days. Our shipping partners include UPS, FedEx, DHL and Freight Club. We offer free curb-side shipping, which takes 4 to 5 business days to arrive at your doorstep after you place your order. Please note, we only ship within the USA.
Order Tracking
You will receive tracking information via email within 24 hours of your order leaving the warehouse. If you do not receive tracking information within two business days, please contact us at support@optimalindustrial.com.
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